ex crickex FAQ — Deposits, Withdrawals and Casino
This page brings together answers to the most frequently asked questions from ex crickex users. Detailed information is provided here on depositing and withdrawing money, live casino games, how to play on mobile, account verification, and transactions via bKash and Nagad. Whether you are new or experienced — go directly to the relevant section to find the right answer.
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Table of Contents
Withdrawals
The minimum withdrawal amount on ex crickex is ৳1,000. Requests below this amount are not processed.
Submit a withdrawal only when your balance has at least ৳1,000. You can withdraw via bKash, Nagad,
Rocket, Upay, or bank transfer. The minimum amount is the same for every method — ৳1,000.
Approved withdrawals on ex crickex are generally completed within 1 hour. Whether you withdraw via bKash, Nagad, Rocket, or Upay —
the processing time is the same. Bank transfers follow the same rule.
Occasionally there may be a short delay due to the bank or mobile banking system.
If you have any issue, contact 24/7 live chat.
No — ex crickex only sends money to a wallet or bank account whose name matches the name on your account.
This is a security measure to prevent fraud. Withdrawing to someone else's bKash or Nagad number is not possible.
So enter your correct name at registration and add your own payment account.
If your withdrawal is pending, first confirm that your account verification is complete.
If not verified, the withdrawal may be held. If verification is in order and more than 1 hour has passed,
contact ex crickex via 24/7 live chat or email with your transaction ID. The support team
can assist in Bengali.
To withdraw bonus funds, you must first meet the wagering requirement. For the ex crickex welcome bonus
you need to wager the bonus amount 25 times. For example: if you receive a ৳2,000 bonus on a ৳1,000 deposit,
the wagering requirement is ৳2,000 × 25 = ৳50,000. Once this requirement is met, you can withdraw winnings earned from the bonus.
Read the terms and conditions for full details.
Live Casino
In the ex crickex live casino section, real human dealers run games in real time from a studio.
You can join the dealer's table live through high-definition video streaming. Studios such as Evolution, Pragmatic Play Live, and Ezugi provide these games.
Your bets are placed with a click and results appear on screen immediately.
In baccarat, you bet on one of two hands — Player or Banker. The hand whose points are closest
to 9 wins. 10, Jack, Queen, and King are worth zero; Ace is worth 1. After two cards are dealt,
a third card is drawn if needed. ex crickex keeps multiple live baccarat tables running and
bet sizes can be kept quite low, so new players can start easily.
Yes, ex crickex's live casino is fully playable on mobile. On any Android or iOS device, you can join live dealer tables directly through a browser or app. A stable internet connection keeps the video stream smooth. The experience is best on a 4G or Wi-Fi connection.
In live roulette, you bet on a spinning wheel and ball. You can place bets on a specific number, color (red/black), odd/even, or groups of numbers. Once the dealer releases the ball, the wheel spins and wherever the ball lands is the result. ex crickex offers roulette tables from Evolution and Pragmatic Play Live. No more bets are accepted after the betting time ends.
Mobile Usage
Yes, ex crickex's website is built with a mobile-first design. The site works on any modern mobile browser — Chrome, Firefox, or Safari — without installing any app. Login, deposit, withdraw, slots, live casino, and cricket betting are all easy to do from the browser. The interface automatically adjusts to smaller screens.
Open excrickex.cam in Chrome on Android, then tap the menu icon and select "Add to Home screen". On iPhone, tap the share icon in Safari and select "Add to Home Screen". This places ex crickex as an icon on your home screen and it opens directly, just like an app.
Yes, ex crickex apps are available for both Android (APK) and iOS. The apps must be obtained through the official channel. For more details about the app, visit the ex crickex App page. Login, deposit, games, and support — all features are available in one place within the app.
ex crickex works on Android 6.0 and above, and all iOS 12 and above devices. Keeping your browser version updated gives the best performance. The site also runs on older or low-end smartphones, though a better processor and internet speed will make the live casino video streaming experience smoother.
Yes, almost all games on ex crickex are playable on mobile. Slots, live casino, fishing games, and sports betting from all studios including PG Soft, Pragmatic Play, JILI, and Spribe are fully functional on mobile. Aviator and slot games are very easy to control on a mobile touchscreen.
Account Verification
The ex crickex account verification (KYC) process confirms the user's identity and protects the account from unauthorized access. It is required for financial security. Large withdrawal amounts cannot be processed without completed verification. This is for your own protection. Age verification (21+) is also done as part of the responsible gaming policy.
This is to prevent fraudulent transactions. ex crickex only sends withdrawals to a payment account whose name matches your registered name. This rule ensures no one can transfer funds under another person's name. That is why it is important to enter your correct name as it appears on your NID or passport during registration.
At ex crickex, a National ID (NID) or passport is generally accepted. A clear photo or scan of the document must be uploaded. Occasionally, a utility bill or bank statement may also be requested as proof of address. Verification is completed faster when the document is clear and readable. If in doubt, ask the support team.
If verification does not match, ex crickex will inform you of the reason. Common reasons include a blurry image, a name mismatch, or an expired document. If rejected, fix the issue and resubmit. If the problem keeps occurring, get help in Bengali via 24/7 live chat — the support team will guide you step by step.
Deposit Questions
The minimum deposit amount at ex crickex is ৳500. This applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. With a deposit of ৳500, you can participate in slots, live casino, cricket betting, or fishing games. There is also an opportunity to receive a 200% bonus on your first deposit.
After making a deposit, the balance is usually updated within a few minutes. If the money does not arrive after a long time, save the payment screenshot or transaction ID and contact ex crickex via 24/7 live chat or email. The support team can also help if the payment was sent to the wrong number.
After logging in to ex crickex, go to the deposit section and select the Nagad payment method. Enter the amount (minimum ৳500) and send payment to the provided Nagad number from your Nagad app or USSD. Once the transaction is complete, it will automatically be added to your balance. If there is any issue, keep the transaction ID and notify support.
Select bKash from the ex crickex deposit page. Enter the deposit amount and send money to the indicated bKash number — via the bKash app or *247#. Enter your ex crickex user ID in the reference or note field to make matching easier. Once the payment is confirmed, the balance is updated within a few minutes.
When you open a new account at ex crickex and make your first deposit, you can receive a 200% bonus, up to a maximum of ৳5,000. Example: if you deposit ৳1,000, you will receive a ৳2,000 bonus and your total balance will be ৳3,000. To withdraw the bonus, you must meet the wagering requirement — the bonus amount must be wagered 25 times. Read the terms and conditions for full details.
Have more questions? The support team is always here
If you did not find your answer on this page, no need to worry. ex crickex's support team is active 24 hours a day, 7 days a week — in both Bengali and English. Contact us directly for any issue.
Live Chat
Get instant help by clicking the live chat button from any page on the site. You can chat in Bengali.
Email Support
For detailed issues, write to us by email: [email protected] — we respond quickly.