ex crickex — a responsible gaming environment
Betting and casino games should be a form of entertainment, not a source of stress. ex crickex believes every player should be able to play with awareness and within their own limits.
What responsible gaming is and why it matters
Online betting and casino games are primarily a form of entertainment. But when gaming gets out of control, it can cause financial and mental stress. ex crickex wants every user to play with awareness and in moderation — that is the core of responsible gaming.
Responsible gaming means setting your budget in advance, not putting in more money to chase losses, and taking a break the moment you feel your control slipping. Our FAQ page covers many more topics related to gaming in detail.
ex crickex believes that creating a fair gaming environment is not the platform's responsibility alone — the player's own awareness is equally important. That is why we provide certain tools and information so you can always stay in full control of your gaming.
You can find detailed information about account usage restrictions and our responsible gaming policy on our Terms and Conditions page.
Tools to keep yourself safe
ex crickex provides a number of practical tools to help you stay in control of your gaming. You can use our 24/7 live chat support to activate any of these.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, you will not be able to deposit beyond that amount during the chosen period.
Session Time Limit
Set a limit on how long you play in one session. Once the set time is up, the system will automatically alert you.
Self-Exclusion
If you need a short or long-term break, apply for self-exclusion. During this period, your account will be fully closed and no login will be possible.
Loss Limit
Set in advance how much you are willing to lose within a given period. Once that amount is reached, no further bets can be placed.
Cooling-Off Period
If you want to pause your account for a few days, set a cooling-off period — it can range from 24 hours to several weeks.
Gaming History Review
View your betting and gaming history. How much you have deposited and how much you have played — this information helps you assess yourself.
To activate these tools or change any limits, contact our 24/7 live chat or email support — assistance is available in both Bengali and English.
Recognise the warning signs
Certain behaviours suggest that gaming is no longer just entertainment. Be alert if you notice any of the following in yourself or someone close to you:
You keep placing bets after a loss to try to win the money back — this mindset is called "chasing losses" and it is dangerous.
You are hiding the amount you bet from family or friends.
You try to stop playing but cannot stop yourself.
You are using money meant for household necessities on betting.
When you cannot play, you feel restless, angry, or anxious.
You are borrowing money or considering selling valuables to cover betting costs.
You are giving betting more importance than family, work, or studies.
If any of these signs feel familiar, seek help without delay. Sources of support are listed below.
Assess yourself
Ask yourself the following questions. If most of your answers are "yes", consider seeking professional help:
Do you sometimes feel you have spent more time or money on betting than you intended to?
Have people you know expressed concern about your betting?
Do you often feel regret or remorse after playing?
Have you ever tried to stop betting and failed?
Are you looking for a way to step back from betting but cannot manage to?
Has betting caused tension in your family relationships or put you under financial strain?
Where to find support
Acknowledging a problem is a sign of strength, not weakness. It is never too late to ask for help.
ex crickex 24/7 Live Chat
Talk to our support team in Bengali at any time, any day. Requests for self-exclusion or limit setting are processed immediately.
Family and trusted people
Open up to a close family member or trusted friend. Their support and understanding play a big part in the path to recovery.
Professional Counselling
Consult a mental health specialist or addiction counsellor. This type of service is available at many hospitals and clinics in Bangladesh.
You can email our responsible gaming team at: [email protected] — support is available in both Bengali and English.
ex crickex's commitment
ex crickex is not just a betting platform — we believe in building a responsible environment. You can learn more about our goals and values on our About Us page.
Age verification: Age is verified at the time of account registration, and sign-ups from anyone under 21 are not approved.
Trained support team: Our support team is trained in responsible gaming and is able to provide the right guidance during critical moments.
Immediate account pause: When a self-exclusion request is made, the account is closed within 24 hours.
No promotional pressure: No promotional messages are sent to users who are under self-exclusion.
Privacy of information: All responsible gaming-related communication is completely confidential. See our Privacy Policy.
Regular awareness content: We regularly publish responsible gaming information on the platform.