ex crickex Privacy Policy
This policy provides a complete description of how your personal information is collected, stored, processed, and protected on the ex crickex platform.
This Privacy Policy ("Policy") describes our practices and commitments regarding the personal information of users of the ex crickex website and related services ("Platform"). By using this Platform, you are considered to have consented to the terms set out in this Policy. We ask that you carefully read our Terms and Conditions before using our services.
ex crickex takes user privacy very seriously. Your information is never sold to unauthorized third parties, and your identity is kept secure using the highest standard security technology.
Data Collection and Sources
1.1 Registration Information
Information you provide when opening an account on ex crickex is collected. This includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Preferred language and currency
- User-created password (not stored in plain readable form — one-way hashing technology is used)
1.2 Transaction and Payment Information
Payment-related information required during deposits and withdrawals is collected. ex crickex currently supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Complete sensitive details of any payment method (such as PIN or account password) are not stored on ex crickex servers — these are processed directly through the relevant payment provider.
1.3 Automatically Collected Information
The following information may be collected automatically while you browse the Platform:
- IP address and device type
- Browser version and operating system
- Session duration and logs of pages visited
- Data obtained from cookies and similar tracking technologies
1.4 Identity Verification Information (KYC)
If you request a withdrawal above a certain limit, or if required under the Platform's security policy, you may be asked to verify your identity. In that case, a copy of your national ID card or passport and proof of address may be requested. These documents are used solely for verification purposes and are kept in secure encrypted storage.
Purpose of Data Use
2.1 Core Service Operations
The primary purpose of collected information is to run the core services of the ex crickex platform smoothly. This includes: creating and managing accounts, completing betting and gaming transactions, processing deposit and withdrawal requests, and maintaining system security.
2.2 Customer Support
ex crickex provides support 24 hours a day, 7 days a week via live chat and email in both Bengali and English. Support team members may access your account information to resolve your issue, but only to the extent necessary for that support.
2.3 Security and Fraud Prevention
Collected information is used to detect unauthorized account access, fraudulent transactions, and suspicious activity. Unusual gaming behavior is monitored as part of responsible gaming. To learn more, see our Responsible Gaming Policy.
2.4 Platform Improvement and Personalization
Usage patterns are analyzed to improve the user experience and present content according to your preferences. This helps you easily find the things you are interested in — whether cricket betting, slot games, or live casino.
2.5 Marketing Communications
With your consent, information about promotional offers, new games, or events may be sent via email or SMS. You may opt out of these communications at any time — through your account settings or via the support team.
Data Sharing and Disclosure
3.1 Sharing Information with Third Parties
ex crickex does not sell users' personal information. However, information may be shared with third parties in the following limited circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
- Technology Service Providers: Selected partners for cloud hosting, cybersecurity, and analytics services operate under contractual confidentiality obligations.
- Game Software Providers: During gameplay, session-specific data may pass to the relevant studio's servers, but not personally identifying information.
- Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a competent authority.
3.2 International Data Transfers
Some technology service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. ex crickex ensures that appropriate security measures are maintained in these transfers and that the relevant partners adhere to the same standard of privacy protection.
Data Storage and Security
4.1 Retention Period
Relevant information is retained for as long as your account is active. Even after an account is closed, certain information may need to be kept for a defined period for legal obligations, dispute resolution, or fraud prevention. Once that period has passed, the information is securely deleted or anonymised.
4.2 Technical Security Measures
ex crickex uses the following technologies to protect your information:
- SSL (Secure Socket Layer) encryption — HTTPS is active on all pages of the website
- Database-level encryption and regular security audits
- Role-based access controls for access to sensitive information
- Two-Factor Authentication option
- Suspicious login detection system
4.3 Cookie Policy
ex crickex uses cookies to run the website effectively and improve the user experience. These include session cookies (deleted when the browser is closed), functionality cookies (which remember your preferences), and analytical cookies (which measure traffic). Cookies can be controlled or disabled in most browsers, though this may limit some functionality.
User Rights
5.1 Right to Access and Correct Information
You may request a copy of the information ex crickex holds about you at any time. If any information is incorrect or incomplete, you have the right to request that it be corrected. This request can be sent to the support team via live chat or email.
5.2 Right to Erasure
Where there is no legal or contractual obligation, you may request that your personal information be deleted. For active accounts, this request will first be coordinated with the account closure process. Some information may need to be retained for a specified period for legal reasons.
5.3 Right to Object to Processing
You may object to receiving marketing messages at any time. This right is unconditional — if you make a request, we will stop marketing communications immediately while continuing core services.
5.4 Right to Data Portability
You may request the information held about you in a structured, commonly used format (such as CSV or JSON). For more information about this service, see our FAQ section.
Protection of Minors
6.1 Age Verification
ex crickex provides services only to those aged 21 or above. Date of birth is collected at registration and confirmed through KYC verification where necessary. If we determine that a user is below the required age limit, their account will be closed immediately and the relevant information will be deleted.
6.2 Guidance for Parents
It is recommended to use internet filtering tools to limit minors' access to platforms of this kind. Detailed guidance on responsible gaming and family safety is available in our Responsible Gaming section.
Policy Changes and Contact
7.1 Notice of Policy Changes
This Privacy Policy may be updated from time to time. If any significant changes are made, a notification will be sent to your registered email and clearly communicated on the website. Continuing to use the Platform after changes means you have accepted the updated policy. To understand the relationship between this policy and other terms of service, please read our Terms and Conditions.
7.2 Contact
For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact our support team:
- Live Chat: Active 24/7, from any page on the site
- Email: [email protected]
Privacy-related requests will be responded to as quickly as possible upon receipt. For complex requests, additional information or identity verification may be required.