ex crickex Terms and Conditions

These terms and conditions apply to all services provided through the ex crickex platform. By accessing the site or using any service, you are considered to be bound by these terms. If you do not accept any of the terms, please refrain from using the site.

ex crickex operates services for adult users residing in Bangladesh only. To create or use an account on this platform, you must be at least 21 years old. ex crickex may request the necessary documents to verify age at any time.

Along with these terms, our Privacy Policy and responsible gaming guidelines are also considered part of this agreement. Reading all documents together will give you the complete picture.

Each user may open only one account on ex crickex. Operating multiple accounts by the same person is strictly prohibited and such accounts may be cancelled at any time.

2.1 Registration Requirements

• Accurate and truthful information must be provided at the time of registration.
• The account is for your personal use only — it may not be operated on behalf of a third party.
• Account login details must be kept completely confidential.
• If you become aware of any unauthorised access to your account, ex crickex must be notified immediately.
• If your personal details change, you are responsible for updating them promptly.

2.2 Account Ownership

Transferring, selling or giving your account to another person is strictly prohibited. The registered user bears full responsibility for everything that occurs on the account.

ex crickex may request identity verification from a user at any time. As part of this process, documents such as a national ID card, passport or driving licence may be required.

If valid documents are not provided within the specified time, certain account functions may be restricted or the account may be suspended.

3.1 KYC Process

The Know Your Customer (KYC) process is an important part of ex crickex's security measures. This verification may be required especially before large withdrawals. The information provided will be used solely for identity verification and account security purposes.

ex crickex uses the mobile banking methods available in Bangladesh for deposits and withdrawals. All transactions are completed in Bangladeshi Taka (৳).

4.1 Deposit

• Minimum deposit amount: ৳500 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank and other major banks).
• Deposits are generally processed quickly; if there is an unusual delay, please contact support.
• Depositing using another person's account or payment method is prohibited.

4.2 Withdrawal

• Minimum withdrawal amount: ৳1,000.
• Withdrawal methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Withdrawals are typically completed within 1 hour.
• Withdrawals can only be made via the method used for the deposit.
• KYC verification may need to be completed before a withdrawal.

4.3 Transaction Security

ex crickex uses SSL encryption technology to keep all financial information secure. If a suspicious transaction is detected, the account may be temporarily suspended and additional verification may be requested.

ex crickex offers various bonuses and promotions. Each offer has its own terms and conditions, and compliance with them is mandatory.

5.1 Welcome Bonus

New users receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for the bonus is 25 times the bonus amount. That means a ৳1,000 deposit earns a ৳2,000 bonus — giving a total balance of ৳3,000 — and after wagering ৳2,000 × 25 = ৳50,000, winnings from the bonus can be withdrawn.

5.2 General Bonus Terms

• Each user may receive the bonus only once.
• If an attempt is made to claim the same bonus through multiple accounts, both accounts may be closed.
• If wagering is not completed before the bonus expires, the bonus will be automatically cancelled.
• Bonuses are never equivalent to cash and cannot be withdrawn directly.
• ex crickex reserves the right to change or discontinue any promotion.

5.3 VIP Cashback

The ex crickex VIP programme has four tiers — Bronze, Silver, Gold and Platinum. The weekly cashback rate differs at each tier: up to 0.2% at Bronze, up to 0.4% at Silver, up to 0.6% at Gold and up to 0.8% at Platinum. Cashback is based on the total net loss for the week. For example, if a Gold member's weekly net loss is ৳20,000, a cashback of ৳20,000 × 0.6% = ৳120 will apply.

ex crickex offers betting on various sports events including cricket and football, as well as slots, live casino and other games. The following rules apply to all betting and gaming activities.

6.1 Betting Terms

• Once a bet is confirmed, it cannot be changed or cancelled.
• If misleading odds are displayed due to a technical error, ex crickex reserves the right to cancel that bet.
• If an event is cancelled or does not take place, the stake for that event's bets will be returned.
• An unusually large number of bets placed by the same user on a single event may be subject to investigation.

6.2 Gaming Fairness

All games on ex crickex are operated by certified software studios and run through Random Number Generator (RNG) technology, which ensures every outcome is completely unbiased and random.

6.3 Prohibited Activities

• Any form of fraud, use of bots or placing bets through automated software.
• Artificially managing bets to take advantage of bonuses.
• Using advance information to gain an unfair advantage (arbitrage betting).
• Gaining an advantage through multiple accounts.

ex crickex believes that betting and gaming is a form of entertainment, and we are committed to ensuring it never becomes a source of personal or financial problems. We encourage you to read our responsible gaming guidelines in full.

7.1 Self-Control Features

• Set deposit limits.
• Set a weekly or monthly gaming budget.
• Activate temporary or permanent Self-Exclusion if needed.

To activate these features, contact ex crickex's 24/7 live chat support.

This platform is for users aged 21 and above only. Creating or using an account by minors is strictly prohibited.

ex crickex may temporarily suspend or permanently close any account in the following circumstances:

• Violation of any clause of these terms and conditions.
• Registering with false information.
• Detection of fraudulent or unusual betting activity.
• Suspicion of money laundering or illegal financial transactions.
• At the user's own request.

8.1 Balance After Account Closure

If an account is closed, the user's real funds (excluding bonuses) may be returned after an investigation is complete. However, if fraud is proven, all funds may be forfeited.

ex crickex places the highest priority on protecting users' personal information. Details on how collected information is used, stored and kept secure are set out in our Privacy Policy.

9.1 Data Sharing

User information is not sold to third parties. However, limited data may be shared with trusted technology partners for service operations, such as payment processors or identity verification providers.

9.2 Cookie Policy

ex crickex uses cookies to improve site performance. By accessing the site, you are considered to have consented to the use of cookies.

ex crickex reserves the right to change these terms and conditions at any time. For significant changes, registered users will be notified by email or through the site.

Continuing to use the site after changes have been made will be considered acceptance of the new terms. For any questions or clarifications, you may contact our support team. You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions.

These terms and conditions have been prepared in Bengali. In the event of any interpretive conflict, the Bengali version shall be considered final.